Frequently Asked Questions
How can I order a yearbook?
Click here to order your yearbook now
Will extra yearbooks be available for purchase at distribution?
No.
How can I order a Senior Tribute/Recognition Ad?
Click Here to order your yearbook now
Is there a video tutorial for creating Senior Recognition/Tribute Ads?
Yes, CLICK HERE to watch now.
When are the senior tribute ads discount deadlines?
Senior Tribute Ad pricing is based on the date tribute content and payment is made.
DEADLINE #1 - Friday, September 20, 2023 (LOWEST PRICING)
DEADLINE #2 - Sunday, October 15, 2023
DEADLINE #3 - Friday, November 3, 2023 (FINAL DEADLINE)
When is the final deadline for Tribute/Recognition Ads?
Friday, November 3, 2023 is the final deadline.
PLEASE NOTE: Jostens Customer Support is only available Monday-Friday from 9am-6pm EST.
Will there be an extension or another opportunity if I miss the final Senior Ad Deadline deadline?
No.
Can I create and purchase a Senior Tribute/Recognition Ad from my mobile device?
For best experience, we recommend creating your ad from a non-mobile device.
Should I use a specific web browser to create my Senior Tribute/Recognition Ad?
Yes. For best experience, please use Google Chrome for desktop.
Are credit card payments accepted?
Yes, you may pay with Visa, Mastercard, American Express or Discover Card
Is there a phone number to call for purchasing yearbooks?
Yes, yearbooks can be purchased via telephone calling 1-877-767-5217 (Monday-Friday 9AM-6PM)
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Is there a number I can call if I have technical difficulties?
Yes. Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Are there any specific file format and resolution requirements for designing a Tribute Ad?
Yes, all images must be 300 DPI or greater to be included in your Tribute Ad. Low resolution images will be rejected by the designer portal. Please be sure all images for ad design are JPEG format, high resolution and not watermarked.
If I submit an image that appears blurry or pixelated on my phone or computer, how will it print?
Blurry or pixelated images (originals) used to design the ad will result in blurry and pixelated images when the ad is printed.
My confirmation at checkout says my order will be shipped to my home. Will the ad be included in the yearbook?
Yes. All senior ads ordered via Jostens will be included in the yearbook and will not be sent to your home.
Why did I receive a notification that I have not ordered a yearbook when I have an email confirmation from Jostens?
When is the last day to purchase cover name personalization and activity icons?
Friday, January 26, 2024
How can I contact the yearbook adviser?
Please CLICK HERE and complete the Contact Us form.
Click here to order your yearbook now
Will extra yearbooks be available for purchase at distribution?
No.
How can I order a Senior Tribute/Recognition Ad?
Click Here to order your yearbook now
Is there a video tutorial for creating Senior Recognition/Tribute Ads?
Yes, CLICK HERE to watch now.
When are the senior tribute ads discount deadlines?
Senior Tribute Ad pricing is based on the date tribute content and payment is made.
DEADLINE #1 - Friday, September 20, 2023 (LOWEST PRICING)
DEADLINE #2 - Sunday, October 15, 2023
DEADLINE #3 - Friday, November 3, 2023 (FINAL DEADLINE)
When is the final deadline for Tribute/Recognition Ads?
Friday, November 3, 2023 is the final deadline.
PLEASE NOTE: Jostens Customer Support is only available Monday-Friday from 9am-6pm EST.
Will there be an extension or another opportunity if I miss the final Senior Ad Deadline deadline?
No.
Can I create and purchase a Senior Tribute/Recognition Ad from my mobile device?
For best experience, we recommend creating your ad from a non-mobile device.
Should I use a specific web browser to create my Senior Tribute/Recognition Ad?
Yes. For best experience, please use Google Chrome for desktop.
Are credit card payments accepted?
Yes, you may pay with Visa, Mastercard, American Express or Discover Card
Is there a phone number to call for purchasing yearbooks?
Yes, yearbooks can be purchased via telephone calling 1-877-767-5217 (Monday-Friday 9AM-6PM)
para espanol oprima dos
Is there a number I can call if I have technical difficulties?
Yes. Please call Jostens Ad Service Support 1-877-767-5217 (Monday-Friday, 9am-6pm EST)
When connected, Press 1 for Yearbook and then Press 2 for Yearbook Ad Service Support.
Are there any specific file format and resolution requirements for designing a Tribute Ad?
Yes, all images must be 300 DPI or greater to be included in your Tribute Ad. Low resolution images will be rejected by the designer portal. Please be sure all images for ad design are JPEG format, high resolution and not watermarked.
- No PNG files
- No screen shots
- No TIFF files
- No images from social media (They are low resolution)
- No watermarked images
If I submit an image that appears blurry or pixelated on my phone or computer, how will it print?
Blurry or pixelated images (originals) used to design the ad will result in blurry and pixelated images when the ad is printed.
My confirmation at checkout says my order will be shipped to my home. Will the ad be included in the yearbook?
Yes. All senior ads ordered via Jostens will be included in the yearbook and will not be sent to your home.
Why did I receive a notification that I have not ordered a yearbook when I have an email confirmation from Jostens?
- The parent name may have been entered at the time of purchase instead of a student name.
- The name at the time of ordering may have been transposed by the purchaser. *The First and Last name were entered in the wrong fields. Example: First and last Name of John Smith were entered by purchaser as Smith John.
- You may have ordered yearbooks for multiple students under the name of one student.
- You may have located a confirmation number from a previous year (Please verify month/year purchase date located in upper right of email confirmation.
- Your method payment may have been declined by your credit card company or accidentally disputed.
- You may have chosen the 3 payment option and one of the payments was declined by your credit card company.
- You may not have ordered a yearbook.
- If none of the bulleted items above apply, please CLICK HERE to contact the yearbook adviser.
When is the last day to purchase cover name personalization and activity icons?
Friday, January 26, 2024
How can I contact the yearbook adviser?
Please CLICK HERE and complete the Contact Us form.
